SalesOutlook offers two plans.
Software maintenance - Provides
upgrades and patches to the SalesOutlook software,
unlimited free email support and 60 minutes of phone
support.
Customer care (Helpdesk support). -
Additional phone support minutes can be purchased with
these plans. Unlimited free email support is included
with a maintenance plan.
SalesOutlook Software Maintenance
Policy
SalesOutlook's annual Software
Maintenance Plans are the affordable way to keep your
SalesOutlook Software up to date with the latest
features, service packs, patches and updates.
SalesOutlook Customers who maintain an active Software
Maintenance Plan receive all SalesOutlook updates and
upgrades without incurring additional license fees (see
Notices below).
Customers who renew their SalesOutlook
Software Maintenance Plan will also receive a
complimentary Standard Customer Care Plan (limit one per
customer per calendar year). The SalesOutlook
Standard Customer Care Plan includes up to 60 minutes of
telephone help desk access for SalesOutlook
Administrators to use throughout the year to help them
resolve issues with their SalesOutlook software.
Giving customers who renew their Software Maintenance
Plan a free Standard Customer Care Plan (saving you $200
US) is just SalesOutlook's way of saying "thanks for
being a loyal SalesOutlook customer." If you
currently do not have an active Software Maintenance
Plan you may use this form to
request an upgrade.
Customers who allow their SalesOutlook
Software Maintenance Plan to elapse may also upgrade
their SalesOutlook Software to the latest versions for
additional fees. Reinstatement fees may be waived if the
Software Maintenance Plan has not elapsed more than 12
months.
If your SalesOutlook License is not
covered by an active Software Maintenance Plan, and you
would like to upgrade to the newest release of
SalesOutlook or obtain patches and/or other updates,
please contact your SalesOutlook
representative.
SalesOutlook Technical Support
Policy
Technical Support is available 9:00 AM -
6:00 PM Eastern Time,
excluding weekends and company holidays. SalesOutlook
offers 60 minutes of phone support, unlimited email
support and free online support tools that authorized
visitors can use after logging into the SalesOutlook
website.
The SalesOutlook Introductory Customer
Care Plan includes up to 60 minutes of free help desk
assistance you can use to help get you "up and running"
with SalesOutlook CRM.
The minutes provided by the SalesOutlook
Introductory Customer Care Plan expires 1 year from the
date your initial SalesOutlook CRM software license is
issued. Renewing a maintenance plan will provide
an additional 60 minutes. Additional plans can also be
purchased.
At the point your SalesOutlook Customer
Care Plan telephone minutes are consumed or expire, you
may decide to purchase one of our pre-paid
Customer Care Plans.
If you are interested in obtaining
technical support from our expert staff then you must
have a valid support agreement. If you do not have
one, please purchase a SalesOutlook
Customer Care Plan
before contacting the SalesOutlook help desk for support
to ensure that you receive prompt service.
Notices:
(1) Help Desk Support:
End-users, SalesOutlook Administrators and SalesOutlook
SBE users may use the online support tools in the
Support Toolbox free of charge, but
registration and activation of a login account is
required. In instances where the root cause is
specifically identified to be a SalesOutlook software
malfunction or design flaw charges for technical
assistance may be waived at the sole discretion of
SalesOutlook, Inc.
Since the
resolution to a particular issue may require upgrading
the SalesOutlook software and/or its components,
SalesOutlook Support requires customers who wish to
leverage the SalesOutlook Help Desk to maintain an
active Software Maintenance Plan to receive support.
Customers are strongly encouraged to
maintain a Microsoft Software Assurance agreement with
Microsoft Corporation in order to keep their Microsoft
Windows, Office and Exchange Server software up to date
and running the latest versions of these
mission-critical software products and benefit from the
improved security and enhanced functionality the latest
versions of these products offer.
(2) Software Maintenance:
SalesOutlook Software Maintenance Plans provide updates,
patches and upgrades to covered software products during
the covered period without additional license fees.
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